![]() ![]() You will be able to find recent community announcements in the web forum.You can also get help from people who don’t work at Telkom on the same platform.The Telkom web forum is a good place to seek advice and get opinions from another Telkom customer.Then patiently wait for other users or Telkom employees to respond to your question or complaints.Feel free to post in the small business, internet, or voice section. There, you will find the public forums, which are divided into categories.To do this, follow the instructions below: You can make use of the Telkom web forum to post a thread and wait for a response. Enter your question or state your complaint.Type TelkomZA into the recipient column.Click the message tab at the top of your menu bar.The Telkom online chat option is only available from 8-1 p.m on Saturday and 8-5 p.m South African Standard Time (SAST) during weekdays.You may need to wait a few minutes for a customer service agent to get to your inquiry after you’ve started the chat.You have to have a valid South African telephone number before you would be allowed to access the Telkom customer care chat window.Kindly hold on for a response and talk to the customer service agent.When you’re through, click the CAPTCHA to prove that you’re a real person.You will also select whether your inquiry pertains to their mobile or fixed-line services. ![]()
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